At Mizan, we're committed to providing exceptional support to all our customers. Whether you need help with a technical issue, have questions about platform features, or need guidance on best practices, our support team is ready to assist you.
Support Channels
We offer multiple channels for getting support, ensuring you can reach us in the way that's most convenient for you.
- Email Support: support@mizan.software - Response within 24 hours
- Phone Support: +1 (555) 123-4568 - Available during business hours
- Support Portal: 24/7 access for enterprise customers
- Knowledge Base: Self-service articles and tutorials
Support Tiers
Standard Support: Available to all customers, includes email support with 24-hour response time and access to our knowledge base.
Priority Support: Available for premium plans, includes faster response times, phone support, and priority ticket handling.
Enterprise Support: Available for enterprise customers, includes 24/7 support, dedicated account manager, and guaranteed SLA response times.
Common Questions
Before contacting support, you may find answers to common questions in our knowledge base. We regularly update our FAQ section with solutions to frequently encountered issues and questions.
Technical Support
For technical issues, please provide as much detail as possible including error messages, steps to reproduce the issue, and any relevant logs or screenshots. This information helps our technical team resolve issues more quickly.